We collect personalinformation to provide customers with our Services. When we require certainpersonal information from users it is because we are required by law to collectthis information or it is relevant for specified purposes. Any information customersprovide to us that is not required is voluntary. Customers are free to choosewhether to provide us with the types of personal information requested, but wemay not be able to serve customers should one not share certain informationwith us.
For example, we collect personal information which is required under the law toopen an account, add a payment method, or execute a transaction. We alsocollect personal information when customers use or request information aboutour Services, subscribe to marketing communications, request support orcomplete surveys. We may also collect personal information from customersoffline, such as when a customer attend one of our events, or when contactcustomer support. We may use this information in combination with otherinformation we collect about customers as set forth in this Policy.
We may collect the following types of information:
Personal Identification Information: Full name, date of birth, age,nationality, gender, signature, utility bills, photographs, phone number, homeaddress, and/or email.
Formal Identification Information: Tax ID number, passport number, driver’slicense details, national identity card details, photograph identificationcards, and/or visa information.
Financial Information: Bank account information, payment card primary accountnumber (PAN), transaction history, trading data, and/or tax identification.Transaction Information: Information about the transactions made using ourServices, such as the name of the recipient, customer’s name, the amount,and/or timestamp.
We shell maintain the Customer personal data throughout the account lifespan and further, based on the Estonian FIU Regulation requirements.
Our main purpose incollecting personal information is to provide you with a secure, smooth,efficient, and customised experience. In general, we use personal informationto create, develop, operate, deliver, and improve our Services, content andadvertising, and for loss
prevention and anti-fraud purposes. We may use thisinformation in the following ways:
To maintain legal and regulatory compliance
Some of our core Services are subject to laws andregulations requiring us to collect and use our customers personalidentification information, formal identification information, financialinformation, transaction information, employment information, onlineidentifiers, and/or usage data in certain ways. For example, BitiBond mustidentify and verify customers using our Services in order to comply withanti-money laundering and terrorist financing laws across jurisdictions. Inaddition, we use third-parties to verify customers identity by comparing thepersonal information they have provided against third-party databases andpublic records. The consequences of not processing customers personalinformation for such purposes is the termination of account as we cannotperform the Services in accordance with legal and regulatory requirements.
To enforce our terms in our user agreement and other agreements
BitiBond handles very sensitive information, such as ourcustomers identification and financial data, therefore it is very important forus and our customers that we are actively monitoring, investigating, preventingand mitigating any potentially prohibited or illegal activities, enforcing ouragreements with third-parties, and/or violations of our posted user agreementor agreement for other Services. In addition, we may need to collect fees basedon the customer use of our Services. We collect information about our customersaccount usage and closely monitor all interactions with our Services. We mayuse any of our customers personal information collected on our Services forthese purposes. The consequences of not processing a customer personalinformation for such purposes is the termination of the customer account as wecannot perform our Services in accordance with our terms.
To provide BitiBond Services
We process our customers personal information in order toprovide the Services. For example, when you want to exchange Digital Currency,we require certain information such as the customer identification, contactinformation, and payment information. We cannot provide customer with Serviceswithout such information.
To communicate our Services
We send administrative or account-related information toour customers to keep them updated about our Services, inform customers ofrelevant security issues or updates, or provide other transaction-relatedinformation. Without such communications, customers may not be aware ofimportant developments relating to their account that may affect how one canuse our Services.
To provide customer support service
We process our customers personal information when acustomer contacts us to resolve any questions, disputes, collect fees, or totroubleshoot problems. We may process customers information in response toanother customer’s request, as relevant. Without processing customer’s personalinformation for such purposes, we cannot respond to their requests and ensurethe uninterrupted use of the Services.
To ensure quality control
We process our customers personal information for qualitycontrol and staff training to make sure we continue to provide customers withaccurate information. If we do not process personal information for qualitycontrol purposes, a customer may experience issues on the Services such asinaccurate transaction records or other interruptions. Our basis for suchprocessing is based on the necessity of performing our contractual obligationswith our customers.
To ensure network and information security
We process our customers personal information in order toenhance security, monitor and verify identity or service access, combat spam orother malware or security risks and to comply with applicable security laws andregulations. The threat landscape on the internet is constantly evolving, whichmakes it more important than ever that we have accurate and up-to-dateinformation about customers use of our Services. Without processing ourcustomers personal information, we may not be able to ensure the security ofour Services.
To facilitate corporate acquisitions, mergers, or transactions
We may process any information regarding our customersaccount and use of our Services as is necessary in the context of corporateacquisitions, mergers, or other corporate transactions. Customers have theoption of closing their account if they do not wish to have your personalinformation processed for such purposes.
We will not use our customers personal information for purposes other thanthose purposes we have disclosed to them, without their permission. From timeto time we may request our customers permission to allow us sharing theirpersonal information with third-parties. Our customers may opt out of havingtheir personal information shared with third-parties, or allowing us to usetheir personal information for any purpose that is incompatible with thepurposes for which we originally collected it or subsequently obtained their authorization.If a customer chooses so to limit the use of one’s personal information,certain features or BitiBond.com Services may not be available to the customer.
To exercise all relevantrights, queries, or complaints to any data protection matter between thecustomers and us, we encourage our customers to contact Data Protection Officerat first instance.